top of page

Terms Of Use

Last Updated: 1st September 2024

Welcome to Ticket Empire! If you continue to browse and use this website, you are agreeing to comply with and be bound by the following Terms of Use ("Terms") which together with our Privacy Policy, Cookies Policy, Purchase Policy and any other policies, rules or guidelines that may apply to particular offers or features that govern your use of Ticket Empire's sites - including but not limited to https://www.myticketempire.com - (collectively, the "Website"), and your purchase, possession, or use of any Ticket Empire tickets, products, or services.

​

By visiting or using the Website, you expressly agree to these Terms, as updated from time to time.

​

NOTICE REGARDING FUTURE CHANGES TO TERMS:

We may make changes to these Terms at any time. Any changes we make will be effective immediately upon posting a revised version of these Terms on the Website. The "Last Updated" date below will tell you when these Terms were last revised. By continuing to use this Site after that date, you agree to the changes.

​

Table of Contents

  1. Account Registration

  2. Code of Conduct

  3. Ownership of Content and Grant of Conditional License

  4. Making Purchases

  5. Social Media and User Content

  6. Links

  7. Parental Controls

  8. Access from Outside Malaysia

  9. Rules for Contests, Games and Promotions

  10. Violation of these Terms

  11. Disclaimer of Warranties

  12. Limitation of Liability

  13. Indemnification

  14. Severability

  15. Questions ​

1. Account Registration
You may browse the Website without registering for an account. You will be required to register for an account to use certain features of the Website, such as purchasing a ticket. Your account username may not include the name of another person with the intent to impersonate that person or be offensive, vulgar or obscene. Your account username and password are personal to you. You will be responsible for the confidentiality and use of your username and password, and for all activities (including purchases) that are conducted through your account. You may not transfer or sell access to your account. We will not be liable for any harm related to the disclosure of your username or password or the use by anyone else of your username or password. You may not use another user's account without that user's permission. You will immediately notify us in writing if you discover any unauthorized use of your account or other account-related securities breach. We may require you to change your username and/or password if we believe your account is no longer secure or if we receive a complaint that your username violates someone else's rights. You will have no ownership of your account or your username. Ticket Empire may refuse registration, cancel an account or deny access to the Website for any reason.

2. Code of Conduct

You agree that you will comply with all applicable laws, rules and regulations and that you will not:

  • Restrict or inhibit any other person from using the Website;

  • Use the Website for any unlawful purpose;

  • Express or imply that any statements you make are endorsed by us, without our prior written consent;

  • Impersonate any person or entity, whether actual or fictitious, including any employee or representative of our company;

  • Submit (a) any content or information that is unlawful, fraudulent, libellous, defamatory, or otherwise objectionable, or infringes our or any third party's intellectual property or other rights; (b) any non-public information about companies without authorization; or (c) any advertisements, solicitations, chain letters, pyramid schemes, surveys, contests, investment opportunities or other unsolicited commercial communication;

  • Submit, or provide links to, any postings containing material that; o could be considered harmful, obscene, pornographic, sexually explicit, indecent, lewd, racist, violent, abusive, profane, insulting, threatening, harassing, hateful or otherwise objectionable,

    • includes the image or likeness of individuals under 18 years of age,

    • encourages or otherwise depicts or glamorizes drug use (including alcohol and cigarettes),

    • characterizes violence as acceptable, glamorous or desirable, or contains any personal contact information or other personal information identifying any third party;

  • Submit, or provide links to, any postings containing material that harasses, victimizes, degrades, or intimidates an individual or group of individuals based on religion, race, ethnicity, sexual orientation, gender, age, or disability;

  • Engage in spamming or flooding;

  • Harvest or collect information about Website users;

  • Order, or attempt to order, a number of tickets for an event that exceeds the stated limit for that event;

  • Use any password or code to participate in a presale or other offer on the Website if you did not receive the password or code from us, or if you violate the terms of the presale or offer;

  • Use any area of the Website for commercial purposes, such as to conduct sales of tickets, products or services.

3. Ownership of Content and Grant of Conditional License

The Website and all data, text, designs, pages, print screens, images, artwork, photographs, audio and video clips, and HTML code, source code, or software that reside or are viewable or otherwise discoverable on the Website, and all tickets obtained from the Website, (collectively, the "Content") are owned by us or our licensors. We own a copyright and, in many instances, patents and other intellectual property in the Website and Content. We may change the Content and features of the Website at any time.

​

We grant you a limited, conditional, no-cost, non-exclusive, non-transferable, non-sub-licensable license to view this Website and its Content as permitted by these Terms for non-commercial purposes only if, as a condition precedent, you agree that you will not:

 

  • Submit any software or other materials that contain any viruses, worms, Trojan horses, defects, date bombs, time bombs or other items of a destructive nature;

  • Manipulate identifiers, including by forging headers, to disguise the origin of any posting that you submit;

  • Link to any portion of the Website other than the URL assigned to the home page of the Website;

  • "Frame" or "mirror" any part of the Website;

  • Modify, adapt, sub-license, translate, sell, reverse engineer, decompile or disassemble any portion of the Website, or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Content;

  • Remove any copyright, trademark or other proprietary rights notices contained on the Website;

  • Use any computer program, bot, robot, spider, offline reader, site search/retrieval application or other manual or automatic device, tool, or process to retrieve, index, data mine, or in any way reproduce or circumvent the security structure, navigational structure, or presentation of the Content or the Website, including with respect to any CAPTCHA displayed on the Website. Operators of public search engines may use spiders to copy materials from the Website for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials. We may revoke this exception at any time and require the removal of archived materials gathered in the past;

  • Use any automated software or computer system to search for, reserve, buy or otherwise obtain tickets, discount codes, promotional codes, vouchers, gift cards or any other items available on the Website, including sending information from your computer to another computer where such software or system is active;

  • Take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure;

  • Access, reload, or refresh transactional event or ticketing pages, or make any other request to transactional servers, more than once during any three-second interval;

  • Request more than 1,000 pages of the Website in any 24-hour period, whether alone or with a group of individuals;

  • Make more than 800 reserve requests on the Website in any 24-hour period, whether alone or with a group of individuals;

  • Reproduce, modify, display, publicly perform, distribute or create derivative works of the Website or the Content;

  • Reproduce or scan tickets in a format or medium different from that provided by the Website;

  • Decode, decrypt, modify, or reverse engineer any tickets or underlying algorithms or barcodes used on or in the production of tickets or the Website;

  • Use the Website or the Content in an attempt to, or in conjunction with, any device, program or service designed to circumvent any technological measure that effectively controls access to, or the rights in, the Website and/or Content in any way including, without limitation, by manual or automatic device or process, for any purpose;

  • Use ticket bot technology to search for, reserve, or purchase tickets through the Website; for the avoidance of doubt, this specifically prohibits you from using automated ticket purchasing software on the Website and prohibits you from circumventing any security measure, access control system, or other technological control or measure on the Website that is used to enforce posted event ticket purchasing limits or to maintain the integrity of posted online ticket purchasing order rules.

 

This license is expressly conditioned on your pre-existing agreement to comply with, and your actual compliance with, each of the provisions described in this Ownership of Content and Grant of Conditional License section. This license exists only so long as you strictly comply with each of the provisions described in this section. Any use of the Website or Content by you or anyone acting on your behalf that does not strictly comply with every provision in this section exceeds the scope of the license granted to you herein, constitutes unauthorized reproduction, display, or creation of unauthorized derivative versions of the Website and Content, and infringes our copyrights, trademarks, patents and other rights in the Website and Content. You will not acquire any ownership rights by using the Website or the Content.

​

The registered and unregistered trademarks, logos, and service marks displayed on the Website are owned by us or our licensors. You may not use our trademarks, logos, and service marks in any way without our prior written permission. You may inquire about obtaining permission by contacting us at support@myticketempire.com

4. Making Purchases

Please review our Purchase Policy, which (in addition to these Terms) will govern your purchase of any tickets or other products through the Website, including any refunds or exchanges. We may impose conditions on your use of any coupon, promotional code or gift card. You will pay all charges incurred by you or any users of your account and credit card (or other applicable payment mechanisms) at the price(s) in effect when such charges are incurred, including any applicable taxes. You may only use credit or debit cards, gift cards or vouchers that belong to you or to people who expressly authorize you to use such payment methods.

You may not attempt to conceal your identity by using multiple Internet Protocol addresses or email addresses, or by any other means, to conduct transactions on the Website.

​

You will not hold us liable if you do not comply with laws related to your transactions. We may provide law enforcement with information you provide to us related to your transactions to assist in any investigation or prosecution of you.

If we are unable to verify or authenticate any information or tickets you provide during any registration, ordering, purchase, ticket posting, sale, authentication, delivery, payment or remittance process, or any other process, or if we are no longer able to verify or authorize your credit card or bank account information, your tickets may be cancelled, we may refuse to honour all pending and future ticket purchases made with those credit card or bank accounts and/or via any online accounts associated with those credit card or bank accounts. We may also prohibit you from using the Website.

​

You will not use ticket bot technology to search for, reserve, or purchase tickets through the Website; for the avoidance of doubt, this specifically prohibits you from using automated ticket purchasing software on the Website and prohibits you from circumventing any security measure, access control system, or other technological control or measure on the Website that is used to enforce posted event ticket purchasing limits or to maintain the integrity of posted online ticket purchasing order rules.

5. Social Media and User Content

You may be able to submit comments, reviews, concepts, audio and video recordings, photographs, artwork or other materials to the social media or other areas of the Website ("User Content").

​

By submitting User Content, you certify that you are at least 18 years old, or you are at least 13 years old and have obtained your parent's or legal guardian's express consent to submit User Content. You own all rights to your User Content. If you submit User Content, you grant us a worldwide, non-exclusive, transferable, sublicensable, royalty-free right and license to use, reproduce, modify, create derivative works of, distribute, publicly perform, display, archive and commercialize your User Content, in our sole discretion, in all formats and all media channels now known or hereinafter discovered, without any compensation or acknowledgement to you or anyone else. This license will not affect your ownership of your User Content, including the right to grant additional licenses to your User Content, except if it conflicts with these Terms. We are not obligated to post, display or otherwise use any User Content, or to attribute your User Content to you. You will not make or authorize any claim against us that our use of your User Content infringes any of your rights. Comments, opinions, and reviews posted by participants on social media may be inaccurate, offensive, obscene, threatening or harassing. We do not endorse and are not responsible for these postings. We will not be liable for any loss or harm caused by the posting or your reliance on information obtained through the postings.

​

You will be responsible for your User Content and the consequences of posting it. By submitting User Content, you represent to us that (i) you own, or have the necessary permission to submit the User Content and to grant the licenses to us under this section, and (ii) you have the written permission of every identifiable person in the User Content to use that person's name and likeness in the manner contemplated by the Website and these Terms or if the person is a minor, the written permission of the minor's parent or legal guardian.

We will have the right (but not the obligation) to monitor the Website, the social media and the User Content, and to disclose any User Content and the circumstances surrounding its submission to operate the Website properly, or to protect ourselves, our sponsors and our users, or to comply with legal obligations or governmental requests.

​

If we are notified that your User Content does not comply with these Terms, we may investigate the allegation and may decide to remove your User Content and cancel your account. We may also hold you liable for any User Content that infringes the rights of a third party and requires you to pay or reimburse us for any amounts we believe are necessary to resolve any complaint.

6. Links

The Website contains links to other websites that may not be owned or operated by us. The fact that we may link to those websites does not indicate any approval or endorsement of those websites. We have no control over those websites. We are not responsible for the content of those websites, or the privacy practices of those websites. We strongly encourage you to become familiar with the terms of use and practices of any linked website. Your use of other websites is at your own risk and is subject to the terms of those websites. It is up to you to take precautions to ensure that whatever links you select or software you download (whether from the Site or other sites) is free of viruses, worms, Trojan horses, defects, date bombs, time bombs, and other items of a destructive nature.

7. Parental Controls

We cannot prohibit minors from visiting our Website and must rely on parents and guardians to decide what materials are appropriate for children to view and purchase. There are parental control protections (such as computer hardware, software or filtering services) available that may assist you in limiting access to material that is harmful to minors. We do not endorse the products or services listed on this website.

​

Please note that while some of the events listed on the Website may appeal to children, the Website is not targeted at children under the age of 13, and they are not permitted to use the Website. We strongly encourage all parents and guardians to monitor the Internet use by their children. If you use the Website, you affirm you are at least 13 years old.

8. Access from Outside Malaysia

The Website is directed to people residing in Malaysia. We do not represent that Content available on or through the Website is appropriate or available in other locations. We may limit the availability of the Website or any service or product described on the Website to any person or geographic area at any time. If you choose to access the Website from outside Malaysia, you do so at your own risk.

9. Rules for Contests, Games and Promotions

In addition to these Terms, contests, games or other promotions (collectively, "Promotions") made available through the Website or social media may have specific rules that are different from these Terms. By participating in a Promotion, you will become subject to those rules. We urge you to review the rules before you participate in a Promotion. Promotion rules will control any conflict with these Terms.

10. Violation of these Terms

Ticket Empire may investigate any violation of these Terms, including unauthorized use of the Website. We may provide law enforcement with information you provide to us related to your transactions to assist in any investigation or prosecution of you. We may take legal action that we feel is appropriate. You agree that monetary damages may not provide us with a sufficient remedy and that we may pursue injunctive or other relief for your violation of these Terms. If we determine that you have violated these Terms or the law, or for any other reason or no reason, we may cancel your account, delete all your User Content, and prevent you from accessing the Website at any time without notice to you. If that happens, you may no longer use the Website or any Content. You will still be bound by your obligations under these Terms. You agree that we will not be liable to you or any third party for termination of your access to the Website or your account or any related information, and we will not be required to make the Website or your account or any related information available to you. We may also cancel any ticket or merchandise order, and tickets or merchandise acquired through your order. We may refuse to honour pending and future purchases made from all accounts we believe may be associated with you, cancel a ticket or ticket order associated with any person we believe to be acting with you, cancel your ticket postings, or exercise any other remedy available to us.

​

You agree that your abusive use of the Website may cause damage and harm to us, including impaired goodwill, lost sales, and increased expenses. You also agree that monetary damages for your abusive use of the Website are difficult to determine and that if you, or others acting with you, request more than 1,000 pages of the Website or make more than 800 reserve requests on the Website in any 24 hours, you, and those acting with you, will be jointly and severally liable for liquidated damages.

11. Disclaimer of Warranties

WE PROVIDE THE WEBSITE AND THE CONTENT TO YOU “AS IS” AND “AS AVAILABLE.” WE TRY TO KEEP THE SITE UP, BUG-FREE, AND SAFE, BUT YOU USE IT AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, AND TO THE EXTENT THAT APPLICABLE LAW PERMITS THE DISCLAIMER OF EXPRESS OR IMPLIED WARRANTIES, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR COURSE OF PERFORMANCE OR USAGE OF TRADE. WE DO NOT GUARANTEE THAT THE WEBSITE WILL ALWAYS BE SAFE, SECURE, OR ERROR-FREE, OR THAT THE WEBSITE WILL ALWAYS FUNCTION WITHOUT DISRUPTIONS, DELAYS, OR IMPERFECTIONS. WE ARE NOT RESPONSIBLE FOR THE ACTIONS OR INFORMATION OF THIRD PARTIES, AND YOU RELEASE US FROM ANY CLAIMS AND DAMAGES, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH ANY CLAIM YOU HAVE AGAINST ANY SUCH THIRD PARTIES.

12. Limitation of Liability

IN NO EVENT WILL WE OR OUR EVENT PROVIDERS, SUPPLIERS, ADVERTISERS AND SPONSORS, BE RESPONSIBLE OR LIABLE TO YOU OR ANYONE ELSE FOR, AND YOU HEREBY KNOWINGLY AND EXPRESSLY WAIVE ALL RIGHTS TO SEEK, DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY TYPE OTHER THAN OUT OF POCKET EXPENSES, AND ANY RIGHTS TO HAVE DAMAGES MULTIPLIED OR OTHERWISE INCREASED, ARISING OUT OF OR IN CONNECTION WITH THE WEBSITE, THE CONTENT, OR ANY PRODUCT OR SERVICE PURCHASED THROUGH THE WEBSITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF WHETHER THE CLAIM €S BASED UPON ANY CONTRACT, TORT, OR OTHER LEGAL OR EQUITABLE THEORY. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT WE WILL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR (a) ANY FAILURE OF ANOTHER USER OF THE WEBSITE TO CONFORM TO THE CODES OF CONDUCT, (b) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR TORT, RESULTING FROM YOUR ACCESS TO AND USE OF OUR WEBSITE, (c) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (d) ANY BUGS, VIRUSES, WORMS, TROJAN HORSES, DEFECTS, DATE BOMBS, TIME BOMBS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH OUR WEBSITE, € ANY ERRORS, MISTAKES, INACCURACIES OR OMISSIONS IN ANY CONTENT, OR (f) ANY LOST, STOLEN OR DAMAGED TICKETS, OR THE FAILURE OF A VENUE TO HONOR A TICKET. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE WEBSITE IS TO STOP USING THE WEBSITE.

13. Indemnification

If anyone brings a claim against us related to your use of the Website, the Content, your User Content or your violation of these Terms, you agree to indemnify, defend and hold us and our affiliated companies, event providers, suppliers, advertisers and sponsors, and each of our officers, directors, employees, and agents, harmless from and against any claims, damages, losses and expenses of any kind (including reasonable legal fees and costs). We reserve the right to take exclusive control and defence of any claim, and you will cooperate fully with us in asserting any available defences.

14. Severability

We believe that these Terms do not contain any provision contrary to law. However, if any part of these Terms is determined to be illegal, invalid, or unenforceable, you agree that: (a) that part shall nevertheless be enforced to the extent permissible to affect the intent of these Terms, and (b) the remaining parts shall be deemed as valid and enforceable.

15. Questions

If you have any questions, comments or complaints regarding these Terms or the Website, please contact us at support@myticketempire.com

bottom of page