It’s important that you know what personal information Ticket Empire (known here as "we") collects about you, and how we use it.

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We’ve done our best to make our explanations short and easy to understand. But, if you’d like further information, or have any questions, please contact us.

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If we ever make any major changes to our privacy practices, we’ll let you know. If necessary, we’ll also ask for your permission.

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What Information We Have & Where We Get It

• When you create an account or buy a ticket, we will collect your information which depending on the service we are providing, may include your contact and billing information.

• When you use our websites, we collect information such as the browser and device you're using, your IP address, your location, the site you came from, what you did and didn't use our site for, or the site you visit when you leave us. For more information on how we collect this information, see our Cookies Policy.

• When you use a social media feature within our website, and you post to social media platforms, the social media site will provide us with some information about you.

• If you have accessibility requirements, we want to make sure you have the best experience when attending events. To do this, we need to collect details of your requirements (which may involve you providing information about your mental or physical health).

• In the few instances where we collect personal information from children, we always seek parental consent and will only ever collect such information for the purposes specified when we collect it.

• We use suppliers who collate geodemographic data which assists us in better personalising our services to you. If you’d prefer that we do not do this, see the ‘Your Rights & Choices’ section below.

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How We Use Your Information & Why

1. For the performance of our contract with you

We use your information when you enter into a contract with us (for example to buy a ticket) so we can:

• process your order

• take payment, and

• provide you with customer support.

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2. For our legitimate business interests

• To conduct market research and analysis which helps improve and customise our products and services.

• For our marketing purposes, unless your consent is required for such marketing (see section 3 below).

• To send you customer service emails including booking confirmations and event reminders.

• To prevent or detect unlawful behaviour, to protect or enforce our legal rights or as otherwise permitted by law. For example, making sure tickets get into the hands of real fans. As such, we may use your information to prevent unfair attempts to secure tickets, misuse of our intellectual property (e.g. our or our Event Promoter's brands), fraud, or other crimes.

• To ensure the security of our and our Event Promoters’ operations.

• To create a profile about you to help us personalise our services to you. For example, if you purchase tickets to pop events and you have consented to our marketing, we will inform you about other pop events we think you might be interested in.

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3. Where you’ve given your consent

• To contact you with information or offers regarding our upcoming events, products or services – this may be via email, push and web notifications, SMS, or social media platforms. You can change your marketing preferences at any time, see the “Your choices and rights” section below.

• To deliver tailored advertising and marketing communications on our websites (see our Cookies Policy for more information].

• To process your health data to meet your accessibility requirements, where specifically required and explicit consent is provided.

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Who We Share Your Data With & Why

• Our third-party service providers (sometimes known as data processors) such as cloud computing providers who provide the IT infrastructure on which our products and systems are built.

• We may share your information with our Event Promoters so that they can run the event and for other reasons described in their privacy policies. We will always name the Event Promoters when you purchase a ticket and you will be given the option to subscribe to receiving marketing from them.

• Third parties who provide goods and services purchased by you (e.g., ticket insurance or merchandise) so that they can process and fulfil your orders.

• Government agencies or other authorised bodies where permitted or required by law.

• Any successor to all or part of our business.

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Your Choices & Rights

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Your choices

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Where you have given us your consent, you can withdraw it by doing the following.

• To stop receiving our marketing you can follow the unsubscribe instructions in any of the emails we send you or contact us and we will do it for you.

• To opt-out of the use of cookies and tracking tools, please see our Cookies Policy.

• To object to personalisation you can change your preferences within your account. If this option is not available you can contact us and we will do it for you

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Your rights

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You also have rights over how your personal information is used including:

• The right to object to our processing of your data.

• The right to request that your information be erased or restricted from further use.

• The right to request a copy of the information we hold about you.

• The right to correct, amend or update the information you have given us (where you have an account with us you can also do this by logging in and updating your information).

• The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g., credit checking). We don’t typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made.

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To exercise any of the above rights please contact us. Please note that whilst we will carefully assess every request we receive, we may not always have to comply.

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Looking After Your Information

We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.

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We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.

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We rely on shared services, some of which are located outside of Malaysia. At the same time, when world-class acts are touring, in order to provide you with a seamless experience, your information may be transferred internationally.

When transferring information in this way, there are strict rules in place to ensure your data is still protected to a high standard. Where we do this, we will ensure that appropriate safeguards are put in place.

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For more information, or to get a copy of the relevant documentation please contact us.